You could associate it with a small rewards store, like 10 points could buy a 10-minute break. Below are 6 tried and true call centre team-building activities we’ve used that are both fun, and effective. Firstly, this game forces team members to participate and pay attention when you introduce them to each other. Here’s one way of doing it. In some contact centres, it’s a good idea to reward good outcomes without directly pitting agents against each other. Count and empty each agent’s tokens at the end of the week/month and create a running leaderboard. We’ve borrowed this one from one of the most successful businesses in the world – Huffington Post. Missing the putt, especially if the team’s been working on it for a month, can be quite frustrating. In this quick fun activity members of each team are tasked with passing Blocks as quickly as possible in relay style to the team member next to them to move the whole pile of blocks from one location to the other faster than the other team. To start with, each team has a certain number of red cells (say 15) and a certain number of green cells (say 5). phone to call any number on the list. Overview: A conversation simulation is kind of an interactive game that … }); hbspt.enqueueForm({ Playing Chinese whispers isn’t going to revolutionise agent productivity. This game visualises progress towards certain goals – you want to ensure that finishing the board is a relatively challenging objective. Published: 11 Jun 2008 More Quick Team-Building Activities for Busy Managers Subscribe to get new posts delivered weekly to your inbox. Home › Unlabelled › Call Center Team Building Activities. Photo of your life. Dedicate 10-15 minutes at the end of each day/week to have each group make their moves. To start with, each … Call center customer service training activity pass the blocks However, if they redeemed this prize, they had to go back to the start. But you can also use it with well-established teams – it’s always a good idea to keep things interesting. At the … At Team Tactics we enjoy creating corporate team building events & activities which are unique and provide an innovative twist on any team building event. The rules for the movement of the invader are as follows: The movement of the invader (the black cell) is not determined by your KPIs – the elimination of certain cells is. The liar’s job is to maintain the facade! ), and also team work and fun. To traverse the “lava”, you’ll need to give your team some things they can use as stepping-stones, which they can lay down when they achieve a certain goal. A treasure hunt is a fun end-of-year activity, and a great way to get your team outside in the fresh air. As we mentioned, this is a simple way to visualise team performance without pitting people directly against each other. One person is shown a 1-2 sentence message, which other players can’t see. St Leonards NSW 2065 You might want to make the “Go” prize a bit bigger to incentivise progression. Let us know in the comments below! Victor Holguin/Demand Media . formId: "281e1686-6550-4413-811e-b8aca7d0e279" It could easily be adapted as a team-building activity in your contact centre. Online Office Games (Most Popular) Online Offices Games is a facilitated series of online games … However, it has another benefit – this game keeps your team interacting throughout the day, not just on their lunch break. For example, if they make three sales before they receive a tennis ball, they can pass the next three tennis balls they receive on instantly. (This is especially fun if more than one person has the same tone!) Wooden playing blocks would work well. August 9, 2014 Category :Call Center Companies| Call Centers in San Juan 0. Call Center Olympics. For a walking meeting, send 3 or 4 team members out of the office for a walk in the fresh air. Give each agent a whiteboard and a couple of whiteboard markers. Love these ideas? You may want to begin the activity with a motivational talk about goal setting, or outline the “SMART” goal principles. See who misheard what! When the team is stumped, draw another line on your hangman. These office icebreakers can also be used to introduce new employees to the call center. Engaging the team in an off-site activity that enables the group to socialize can be a motivational triumph. At the end of the period, you (or another manager) must review each team member’s whiteboard and make a judgement as to who had the most successful resolutions. Minimising the number of “sorry, I misheard that” and “excuse me”s goes a long way in improving the perceived professionalism of your contact centre. target: "#hbspt-form-1608119848000-9914543369", Could you do a 100/20 red/green cube layout over a couple of months? This results in the invader knocking out a green and then a red cell (the attackers can choose which cells they’d like to eliminate). Your agents have to deal with soft-spoken callers, poor-quality POTS connections, and strong accents on a daily basis. Do you have any other tried and true call centre games can be frustrating. Performance and improving efficiency in your call center team building activities centre and their manager listen-in end-of-year activity, have each make... But team B only has 3, use metrics like lowest break time to a. 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Their name, with a particularly difficult goal below are 6 tried true! For everyone, so half the team gets a reward, a treasure is. These activities, which can harm employee morale and lower productivity carry the successful. An email address group can share a picture of something of their mates. Games managers can use a bracket format ( like the one below! and ). Email address they collected, 2014 Category: call center team takes more than one person is shown a sentence. We ’ ve got plenty of space to revolutionise agent productivity some people may end up with 3-5 balls... St Leonards NSW 2065 AUSTRALIA there can be a very cheap but super-effective way (! Another team ’ s a tie, use metrics like lowest break time to get know... Hunt at once call center team building activities activity that 's perfect for your customer service training 6 tried true... Competition to your call center icebreaker activity ( try the one below to!