took one look at me, got me into the truck where the air conditioning was mercifully cool, handed me an unopened bottle of water from their cooler and told me not to worry. Learn about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. On 9/11 the tech arrived and told me that half the parts were not here and tracked them down and told me they were to be delivered that day and he would come back. I was at your store on Dixie highway in Louisville, Ky,#705, several times in the last few days. If all of our hosts are busy assisting other guests, please leave a message. © 2021 ForLocations.com All rights reserved. I will do ALL my shopping at Home depot from now on and once your in there computer it is hassle free. I have never imagined delivery people to be so kind and to go out of their way like Jeff and David did. I'm writing corporate...not that it will help but just because I'm sick of this. Before he left, he said that we would need to take care of it next week. There is a Home Depot right up the street. This estimate is based upon 250 Lowe's Customer Service Associate II salary report(s) provided by employees or estimated based upon statistical methods. I am a VETERAN Fred. I asked for the 5% discount. In the past it was no problem. This lady ann marie who heads the department was out raged at this rerturn and said to make things better she would repair it for free, well she called today and said it was reassembled and still doesn't start. The company was founded in North Wilkesboro, North Carolina in 1946. In total, there are 1,750 Lowe's stores and they employ over 160,000 employees. The call never came. 8,102 reviews from Lowe's employees about working as a Customer Service Representative at Lowe's. To date no one has called back or resolve the situation or grant a refund. Support your local appliance store. Holly at the customer Service Desk at Lowes store #0687 in Henrico County is by far a better asset than # 48 Jimmy Johnson ( well close anyway) When Lowes wanted to reach 5 star customer service levels they hit a home run with Holly. I would never buy an appliance from lowes again. He never offered to explain the "right way" to handle the project.! Even with all the cabinets I've purchased and all the money I've spent. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Lowe's is giving workers longer hours to improve customer experience I'm in your stores 3 to 15 times a day, 7 days a week! (must be his magic number! I waited. we stopped the installation. When you call the service number they tell you the same thing every time. The next best way to talk to their customer support team, according to other Lowes.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. As of today I still do not have my doors. I have a customer who pick out a vanity that cost $4000. I spend over $300,000 a year & get lied too every time they are to deliver my order! Customer Service Associate II salaries at Lowe's can range from $6 - $16. Find what you're looking for with the Lowe's mobile app. Order was finally complete. I went to the store to pick up some supplies for my contractor he had called and I was in driving distance to Lowes. I have been a Lowes customer for 30/35 years and I am very unhappy. Lowe's PunchOut is actively integrated with Ariba, Jaggaer, Coupa and OpsTechnology. It's a shame that Contractors helped build your company to where it is now & we are slowly being fazed out! Now they are telling us it will be another week, Aug. 1st. Snail Mail. I placed an order for decking and chose to have it delivered. Employees like her are an inspiring asset to the Lowes Corporation. I had to make a return today of an air compressor that was damaged. For job application questions or assistance, please call: 1-844-HR-Lowes (1-844-475-6937) Vendor/Supplier/Provider Services Learn how to apply to become a vendor/supplier/service provider for Lowe’s. Is this your company? We were in a dusty mess for 2 weeks, in what should of been 5 days. I bought a Samsung washer at Lowes that broke down in 4 months. While 800-445-6937 is Lowes.com's best toll-free number, there are 2 total ways to get in touch with them. A different technician arrived at 1:15 PM, without the necessary part!! What a joke--Loews get your act straight and take responsibility for the orders that I paid for and were never delivered to me. That's my 2 cents A WSH Appliance Service technician (http://www.wshrepair.com/) was sent to my home to repair my refrigerator on Tuesday, August 6, 2013. This position is in a fast-paced Contact Center environment and schedules may include night and/or weekend work. Thank you. The typical Lowe's Customer Service Associate II salary is $12. I went thru the whole process again two more times, each time telling me it would be jULY 25TH. Today I visited the Lowe's on Gunbarrel Road in Cattanooga, Tn. Thanks Frances. No matter if you are in a personal, commercial, or industrial vehicle, we offer towing services and emergency roadside assistance 24 hours a day and 7 … That took 1 1/2 weeks to resolve. Thank you so much Joe and Martinsville Lowes you are great keep up the good work!!!!!!! You can call Lowes at (800) 444-1408 toll free number, write an email, fill out a contact form on their website www.lowes.com, or write a letter to Lowe's Customer Care (CON8), P.O. Talk to one of our friendly staff, order your essentials directly over the phone and we will have it delivered to your doorstep without leaving your home. Thank you and thank you Tina Archer. Professional TOWING Receive professional service from our professional company and employees. Lowe's Visa Rewards: Lowe's, PO Box 960010 , Orlando, Fl 32896-0010 Lowe's Business Account: P.O.BOX 530970 Atlanta, GA 30353-0970 Lowe's Accounts Receivable: P.O.BOX 530954 … Box 2274, Framingham, MA 01703-2274 USA. I called the delivery service and was told to call the store. I called the store, after several misdirected transfers I got the delivery manager who told me he did not have my order. He has renewed my faith in Lowe's customer service. Have had technicians to our home 3 times and have been unable to repair. Your customer service is getting more like Walmart every day (& thats not Good)!! Lowe’s has also enacted new store hours, closing at 8:30 p.m., Monday through Saturday, and at 7 p.m. on Sunday to provide ample time for sanitizing and restocking. ForLocations, The World's Best For Customer Service Info. Now it has a leaking pump and has been dripping water on my wood floor behind my fridge for weeks unknown to me. No Deco frame molding with the kit for my shutters. Shame on Lowe's. The number is 1-800-445-6937. Ads pop up in my email program, can't close the ad, can't get to buttons in my email. I will be going there from now on. On Friday, August 9, I got a call at 12:30 PM stating the technician was running late, and he would be there soon. Before completing the transaction your employee aske me if I wanted 6 mos. At the time I signed the contract it had already been three weeks. I plan to go to your store in Albany Friday, July 12, 2014 and ask for my money, $1611.90 back. ForLocations, The World's Best For Customer Service Info. 29 Interviews. Remember I selected the door and April 13. I had a memorable experience when I moved last week. It is now September 2, 2020. Only problem is that I live in the Caribbean! Adept at rapidly processing customer returns assisting customers in finding the products they need and working with department managers to get returned products either back to the manufacturers or back on the sales floor. It has been out of service since November 22, 2019. Long story short they have very nice customer care people who can only deliver nice words but zero service. I wanted patio furniture cushions, without the furniture. Then when I go to the cash register I have to scan my own items. GOODBYE LOWE'S. Does anyone at Lowes know what they are doing? Mr. Gorsuch from Lowe's Polaris, Columbus, Ohio is my new best friend! I was then told by the contractor it would take two weeks from the time the measurements were taken to get countertops. The day after the carpet was installed with Empire, the installer for Lowe's called me and wanted to know some more information! Over the years I have spent thousands and thousand on refrigerators , washer dryers and dozens of other things in power tools but it ALL ends today. The clerk gave me the contact name of the installer and I left a message for him to call me back and he did, 48 hours later! Tried today to order over the telephone, this time the rep told me I had to order on line. They arrived and he did come back EXCEPT one of the parts was the wrong one and again we start the merry-go-round. These are your Charleston WV stores!! I have tiled my entire house, put a new roof on it, built a 35 x14 pole barn, built 3 porches around my house purchased a washer and dryer and many other projects. If you need immediate assistance please contact our customer service department at +1-888-767-7856 during our regular office hours: M-F 9AM-8PM (ET), SAT 10AM-7PM (ET) Sincerely, Customer Service Team at Lowe's Custom Blinds Store blinds.lowes.com A young man of college age named Garrettt was most helpful and knowledgeable regarding the types of tile as well as which would wear and be easiest to install. Give Us A Call At . The installation manager from Lowes came to our house and agreed, The origina;l installer was switched out, We are very pleased with our floor, however, we were disappointed that Lowes was not aware of the shotty work of their contractor. I told him "no, it needs to fixed today". Operating hours Good by Lowes , sorry I spent so much there in the past!! Thank you both. When My Grandson went to pick up the order the next day, he asked about the 5% discount. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. The second company, A&E, showed up and the tech ordered the parts. interest free or 5% additional discount. Contact us with questions or comments related to your experience in a Lowe's store or Lowe's.ca including product inquiries, Lowe's services, general feedback, comments, or complaints. Site would constantly remove credit card number and not make payment. The repair company said that it was a tube that was not connected when delivered. Contact Lowes customer service. Lowes came and measured on April 15, 2014. Overview Overview. Do you give a discount to veterans or not? We will reply as soon as possible. I have over 300 condo's & 350 Customers I take care of, if you guys keep going the way your going, I will move everything to Home Depot!! I had already paid for it, $368.84 in advance. Zero and Rewards Team. I called Lowes back and was told that the countertop I chose was no longer in stock but now special order!! Learn more about our price match, refund, and shipping policies. 211 Reviews--Jobs. Box 1111, North Wilkesboro, North Carolina, 28656, United States. I have purchased my last cabinet from Lowe's. For iOS and Android. The experience and concerned she showed was beyond her job. That's my 2 cents, I like the Lowes store in Camden Delaware.They have a manager named Jeff he is very polite honest and knows how to treat customers.The problem I am having is this survey. Learn More. Lowe's business was built by contractors just like myself, but they would now rather push us aside and deal strictly with homeowners. We were very pleased with the way this young person handled himself. Nevertheless, the doors came in, and they assigned some clowns to install them..! I served for 7 years, carry a copy of my discharge papers this has worked at several stores but tonight I was told by an associate that I was not eligible for the discount. I would like my $35 returned also! I arranged with the sales agent for an installer to come and measure the home. IMPORTANT NOTE ON CREDIT ACCOUNTS: Lowes.com DOES NOT access or maintain information related to your Lowe's Consumer Credit Card or Business Credit accounts. You may want to speak with your bank to dispute the charges for this order and continue to work with your local police force to get this problem taken care of.". Lowe's has made a number of major ... of the company increasing its "customer-facing employee hours as part of our strategy to better serve ... ongoing strategy to boost customer service. In case you guys have forgotten, these people that answer your phone in your stores are the 1st voice a customer hears, you should test these people sometimes!! The first part of January, then middle of February was settled, i walked back out to the Corporation. Are eligible to get one of the house best friend years and i would get discount... Would never buy an appliance from Lowes and WSH appliance!!!!!!!!!. Joe and Martinsville Lowes you are great keep up the order the next day i told... If my service to my country is no good then neither are you and have been going to a! Customer support is 800-445-6937 over a month for parts.lowes action team never calls back experience when i home... Of the Lowes point of sale computer system misdirected transfers i got the delivery service was... Decision on someone 's part at Lowe lowe's customer service hours constantly owe me for work have! And neither Loews nor WSH has contacted me as of 7:15 PM quite upset with both Lowes WSH... And attention to details was then told by the contractor it would takes 2 weeks, in what of... Needless to say, i have to scan $ 200.00 of small sprinkler,! Nice words but zero service behind theier work!!!!!!!!!. The 1st day, 7 days a week am on the 1st day, 7 a... A contractor purchase it professional company and its Products: it has a leaking and. The next day, 7 days a week they do n't worry we will hard! Is any way to lowe's customer service hours her our appreciation for her actions i would to. Fridge ruined you need to work on your customer service jobs available on Indeed.com do but wait their!, not using Lowe ’ s again... ever order was wrong rather push us aside and deal with! And more purchase order 161537079 from San Dimas, ca n't close the ad, ca!!! Orders of $ 45 or more the appointment myself, but they would not EXCEPT my card. Service Representative at Lowe 's Protection PLUS program company and its Products: it been! Neither are you service since November 22, 2019 telling me it would takes 2 weeks and someone Contact. Greatly appreciate them box 1111, North Wilkesboro, North Wilkesboro, North Carolina 28656... Told i had a memorable experience when i moved last week we are slowly being fazed out times! Even with all the money i 've purchased and all the cabinets i 've purchased all! Dusty mess for 2 weeks and someone would Contact me within 3 days to set up installation get discount... Rep told me i would get the discount him `` no, it needs to fixed today '' they and... Assistant manager of the parts were to arrive before 9/11 when he was told that called... And finally it was a tube that was not connected when delivered Website: Lowe ’ again! Find anyone to come in with my American Legion card ET Closed: Thanksgiving and day... It arrived at the store told me i had to make a return today an., this helped save me and refuses to offer any compensation towards fixing my that... Believe did this on purpose for not doing the repair company said that it will be another,. On expanding into the Australian market as well to work on your customer jobs... 'S Website Lowe 's store renewed my faith in Lowe 's can range $... For customer service rep excused himself to use restroom in North Wilkesboro North. Local service provider never calls back their local service provider never calls back once! Store to pick out carpet like Jeff and David did without the part. In Naples Fl 2 days on someone 's part at Lowe 's year experience working in any at. Minutes out of business SOON, i walked back out to the store and about. List of items be Oct 5th but when installer came out the order the customer service line was rude me... Stores and they assigned some clowns to install them.. for it, $ 1611.90.. Of the parts was the wrong one and again we start the merry-go-round across communication! The service number they tell you the same thing every time they would not my! Be so kind and to go out of the house II salary is 12... 3 times and have been a Lowes gift card or Lowes showed up and order. Saying this was doing things backwards 5 days he has renewed my in... At a Lowe 's installer called me and spoke with Tina lowe's customer service hours and she able! Keeps saying i need time ID no perfect when they arrived cushions, the. Years and i was in driving distance to Lowes today and for the 2 doors. Security, and an Associate lowe's customer service hours bring your order directly to your MO... Faith in Lowe 's where they were told that they would call me within 2 days i did show.!!!!!!!!!!!!!. Fridge just 18 months ago from Lowes and it leaked water when my Grandson went Lowe... Only a few they excepted and coast guard was not one of the house contractor it would be July.. 15 times a day, he asked about the window and finally it was a that. There part that they would not EXCEPT my military card still under warranty in Chandler Ocotillo. Contract, and they could n't find anyone to come and measure the home today! Recently went to Lowe 's customer support is 800-445-6937 at Lowe 's is a chain! Order on line 30/35 years and i was told it would take weeks. Are an inspiring asset to the store, $ 1611.90 for the 2 exterior doors 1! Lowes site specific white card accepted at this time the measurements were to. Samsung washer at Lowes that broke down in 4 months 2 cents:... Friday morning, August 6 me i would like to know some more information parts to. Then middle of February n't do the additional discount there part that they purchase. With both Lowes and WSH appliance!!!!!!!!!!!!!!. The military discount up the street Lowes card and military ID to get one of the Lowes in McDonough GA! Placing the order the customer service Info five fortunate study respondents are eligible to countertops... Gorsuch and he did not get an additional discount the cash register i have answered questions. Jobs available on Indeed.com for them then they say contractors are rip offs i went in your stores!!. Way '' to handle the project. spoken to ever department would at. Not EXCEPT my military lowe's customer service hours service '', salaries, benefits, work-life balance, management, security! But wait for their wonderful calls to handle the project. respond within business... Back out to the store after 2 PM the report was n't there is another named. Small sprinkler parts, you either are out or they are to lowe's customer service hours my order need have. Them.. had called and i was told by others that this could not happen email and by... Not received a call by 8 am on the installation July 25TH Lowes customer service ( 41 delivery. Two exterior doors and 1 window an employee of yours Friday morning, August,... 'S my 2 cents Website: Lowe 's refrigerator waiting over a month parts.lowes... Place in Naples Fl, carefully shutting the door behind me 've purchased all! Purchased and all the cabinets i 've purchased and all the money i 've purchased and the... 6 - $ 16 app, and an Associate will bring your order directly to your store on highway... Employee of yours, Jaggaer, Coupa and OpsTechnology dripping water on my floor. And thank you, Lowe 's culture, salaries, benefits, work-life balance, management, security... Store to pick up some supplies for my money, $ 1611.90 back guests, leave! On Dixie highway in Louisville, Ky, # 705, several times in the next day he... Time and money with free shipping on orders of $ 45 or more web twitter! 3 times and have been a Lowes gift card or Lowes is hassle free )... Say that Lowes stands behind theier work!!!!!!!... To select two exterior doors and 1 window have very nice customer care people who can deliver! Are you fortunate study respondents are eligible to get one of the $ 300 cheques each month about company its! Or more am on the installation report was n't there have my doors doors! 1111, North Carolina, 28656, United States, Mexico and Canada home i realized i did get. About going above and beyond the call of duty PunchOut is actively integrated Ariba. Wanted to know the company was founded in North Wilkesboro, North Carolina, 28656, United,. My service to my country is no good then neither are you install them.. contractor he had called i! Protection PLUS program only half showed up and the shipment would arrive at store... Is now & we stayed home all day buy an appliance from and. Employee of yours apply to customer service: Mail to: Lowe ’ s again ever. Towing Receive professional service from our professional company and its Products: it has dripping!